Our Values

Our ethos is about developing lifelong client relationships rather than one-off
transactions. We’re here to educate, add value, and build client connections that last a lifetime – often extending across multiple generations.

We always put our clients first, ensuring they remain at the heart of our actions and
decisions.

‘I am determined to ensure that every client pays the lowest amount of interest on
their mortgage for the lifetime of their mortgage.’
Monica Bradley, Founder & Managing Director

Here are the core values that guide us:

• Total Commitment: We give 100 per cent in all our endeavours for both
  clients and colleagues.
• Trust: Acting transparently and in a trustworthy manner is non-negotiable.
• Truth: Honesty and candour underpin every interaction.
• Swift and Thorough Action: We execute tasks promptly without cutting corners.
• Positive Communication: Our conversations are empowering and steer clear of negativity.
• Measured Approach: In an unpredictable property market, we maintain calm and composure, especially when faced with  challenges.
• Team Spirit: Inspiring, motivating, and supporting our team and clients is integral to our work.
• Consistency: We ensure steady and high-quality service throughout.
• Efficiency: Organised and effective action underpins everything we do.
• Supportive Environment: Our commitment to support extends to everyone we work with.

We believe that diversity, equity, and inclusion (DEI) are not mere ideals but crucial components of our success and integrity. Our commitment to DEI is founded on the understanding that a diverse workforce stimulates innovation, creativity, and perspectives that are vital to our clients and our community.

To foster DEI within our workplace, we seek to attract a wide range of talents, reflecting the communities we serve.

We strongly believe in offering opportunities to upcoming talent and offer apprentice schemes and mentoring to those keen to enter the mortgage industry. Our founder, Monica Bradley, is a regular speaker in the local community to students in which she aims to empower them and inspire them to develop their careers.

By promoting diversity, equity, and inclusion along with opportunities for everyone, we aim to build a workplace that not only accepts differences but also thrives.

We also seek to support our employees mental health. Within the business, we have a wellbeing champion whose role is to offer support and empathy when employees need it, and a safe space within the office for anyone who needs to take time out for personal matters.

Our values and DEI policy are more than statements – they are lived commitments that shape our actions and define who we are. Whether you are a client, a prospective client, or an industry professional, we invite you to partner with us on this meaningful and rewarding journey. Through shared values and mutual respect, together, we can achieve remarkable outcomes.