Our Values

Our ethos is about developing lifelong client relationships rather than one-off
transactions. We’re here to educate, add value, and build client connections that last a lifetime – often extending across multiple generations.

We always put our clients first, ensuring they remain at the heart of our actions and
decisions.

‘I am determined to ensure that every client pays the lowest possible amount of interest on their mortgage for the lifetime of their mortgage.’ Monica Bradley, Founder & Managing Director

Here are the core values that guide us:

Total Commitment – We give 100 per cent in all our endeavours for clients and colleagues.

Trust – Acting with total transparency and in a trustworthy manner is non-negotiable.

Truth – Honesty and candour underpin every interaction.

Swift and Thorough Action – We execute tasks promptly without cutting corners.

Positive Communication – Our conversations are empowering and steer clear of negativity.

Measured Approach – In unpredictable or challenging situations, we maintain calm and composed.

Team Spirit – Inspiring, motivating, and supporting our team and clients is integral to our work.

Consistency – We ensure steady and high-quality service throughout.

Efficiency – Organised and effective action underpins everything we do.

Supportive Environment – Our commitment to support extends to everyone we work with.

We believe that diversity, equity, and inclusion (DEI) are not mere ideals but crucial components of our success and integrity. Our commitment to DEI is founded on the understanding that a diverse workforce stimulates innovation, creativity, and perspectives that are vital to our clients and our community.

To foster DEI within our workplace, we seek to attract a wide range of talents, reflecting the communities we serve.

We strongly believe in offering opportunities to upcoming talent, apprentice schemes, and mentoring to those keen to enter the mortgage industry. Our founder, Monica Bradley, is a regular speaker in the local community to students on career development and achieving their business goals.

Opportunities for everyone

By promoting diversity, equity, and inclusion and providing opportunities for everyone, we aim to build a workplace that embraces differences and thrives. In the 2024 Barclays DEI Awards, our founder, Monica Bradley, was the winner of the prestigious Business Ally Award.

We also seek to support our employees mental health. Within the business, we have a wellbeing champion whose role is to offer support and empathy when employees need it, and a safe space within the office for anyone who needs to take time out for personal matters.

Our values and DEI policy are more than statements – they are lived commitments that shape our actions and define who we are. Whether you are a client, a prospective client, or an industry professional, we invite you to partner with us on this meaningful and rewarding journey. Through shared values and mutual respect, together, we can achieve remarkable outcomes.