MB Associates is proud to announce it has received the Feefo Platinum Trusted Service Award 2026, an exclusive seal of excellence reserved for businesses that consistently deliver world-class customer experiences year after year.
The Platinum Trusted Service Award is awarded only to companies that have achieved the Gold standard for three or more consecutive years.
Feefo established the Trusted Service Awards in 2014 to highlight brands that lead with transparency. As these awards are based solely on the analysis of verified customer reviews, they remain the most authentic reflection of a business’s commitment to service. The Feefo ‘Verified’ status provides consumers with the confidence that the feedback they see is 100% genuine.
As we move further into 2026, the consumer landscape has shifted. While financial caution remains a factor, the primary driver for modern shoppers is certainty. In this age of AI-driven interactions and digital saturation, consumers are increasingly seeking “human-centric” brands they can rely on. This award celebrates brands like MB Associates that have moved beyond customer satisfaction to build deep-rooted customer advocacy.
Streak of excellence
The Platinum award is a mark of enduring quality. To reach this level in 2026, MB Associates demonstrated a four-year streak of excellence, consistently earning a Feefo service rating of 4.5 or higher from at least 50 verified reviews annually since 2023.
Monica Bradley, founder and managing director of MB Associates, says:
“Receiving Feefo’s Platinum Trusted Service Award is a huge honour. It reflects the trust our clients place in us and the consistent dedication of our team to delivering clear advice and outstanding service year after year.”
Tony Wheble, CEO at Feefo, says:
“It is a privilege to celebrate companies like MB Associates that remain steadfast in their commitment to customer success. This award is a testament to their ability to turn genuine feedback into meaningful action.”
About Feefo
Feefo is the world’s largest purchaser-verified feedback and insights platform. It works with over 6,500 brands and helps millions of customers buy with confidence every day.
Visit: www.feefo.com
About MB Associates
MB Associates is a multiple award-winning mortgage broker serving clients in Surrey and nationwide for over 25 years. The company works with over 90 lenders and has access to thousands of mortgages. Call us for independent mortgage advice on 020 8652 5240