For immediate release
21 JANUARY 2025, MB Associates has won one of Feefo’s most exclusive accolades in customer service – the Feefo Exceptional Service badge. This award is an independent seal of excellence that recognises businesses which have shown particular excellence in key customer review areas.
The Exceptional Service badge is part of Feefo’s Trusted Service Awards. A host of Feefo’s best customers will receive a Trusted Service Award, yet just 32 businesses will be crowned with an Exceptional Service badge, making them truly exceptional.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
Feefo presents the Exceptional Service badge only to 32 businesses that have:
• Met the criteria to win a Trusted Service Award in 2025
• Achieved the highest average review score in their industry or achieved the largest review score increase over the last 3-year period
• Achieved the highest review reply rate in their industry
• Achieved the highest review response rate in their industry
‘We are incredibly proud to receive the Exceptional Service badge from Feefo,’ says Monica Bradley, our Founder and Managing Director. ‘We always go out of our way to provide exceptional service for every client, and we’re honoured to be recognised with this award.’
About Feefo
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.
Visit: www.feefo.com
About MB Associates
MB Associates is an award-winning mortgage broker serving clients in Surrey and nationwide for over 20 years. The company works with over 90 lenders and has access to thousands of mortgages.